The AVP of Personal Banking is responsible for providing leadership, direction, systems, policies, procedures and support to ensure the overall quality and compliance of the organization’s Personal Banking department in the Fairmont, MN and Truman, MN locations.
Leadership/ Supervision: 40%
Promotes a positive and energetic environment using the Extraordinary Banker Program, embraces and displays Profinium’s Purpose, Pledge and Pursuits (P3s), and Team Promises to guide all team members’ behavior. This position also ensures compliance with organization policies, systems, processes and procedures with a strong commitment to the overall global direction and focus of the organization.
Responsible for managing the Personal Bankers and Customer Service Representatives within the Fairmont and Truman locations and working closely with the AVP PB East Leader, including growing deposits, managing new loans, accounts, service and sales functions; together with the East Leader, effectively leading the division, setting SMART goals, tracking, monitoring, reporting, rewarding and recognizing results.
Together with the East Leader, develop systems for the personal banking activities that enable each banker to quickly and accurately measure accomplishments related to pre-determined objectives while actively deepening customer relationships through direct sales efforts, cross-selling and outbound contact efforts, with the utilization of the REA systems.
Together with the East Leader, conducts department meetings and training as necessary to ensure the learning, delivery and adherence of proper personal banking quality standards by all staff
Together with the East Leader, assess the developmental/training needs and career paths of all direct reports.
Leads and mentors direct reports in areas of client needs assessment, proper solution development and delivery, problem resolution, referrals to other teammates as appropriate and overall relationship management.
New Accounts & Sales: 50%
Successfully sells consumer and small commercial/business products and services. This will include deepening account relationships with existing clients, soliciting prospects to the bank and going on joint sales calls with our partners. This effort will include contacting clients by phone, mail, email and in person to ask for account relationships.
Assist clients with their banking needs.
Thorough understanding of the various products and services the bank offers and effectively communicates the value of those services and products or introduces them to the appropriate expert.
Recommend policy/procedure enhancements to better serve customers and coworkers.
Responsible for generating quality consumer credit within guidelines set by bank policy and individual lending authority to reach growth targets. Achieves goals for the East Market as defined by bank’s annual organizational objectives
As part of overall team of bank employees, this position may be requested to assist in the support of other bank activities.
Actively involved in community and civic organizations as appropriate to represent the bank in the community. This is to include seeking out networking opportunities during which you are focused on developing relationships and providing leadership.
High School diploma or equivalent.
Associates or Bachelor’s degree, preferred.
Three to five years of retail banking experience.
Consumer lending experience.
Experience in IRA and Health Savings Accounts.
Must have the dexterity to count money.
About Profinium, Inc.
Our story starts back in 1875, only seventeen years after Minnesota became a state. Locally owned and managed for 140 years, we've lived, worked, thrived, struggled, rejoiced, mourned, and succeeded in our communities. In 2003, we merged two banks and formed one identity… Profinium (PROfessional FINancial solutions for the new MillennIUM).
Achieving Dreams — Together
Act with Integrity — Always
Deliver the Common — Extraordinarily
Champion Change, Creativity & Collaboration
Cultivating excellence by challenging ourselves with courage and confidence.
Inspiring a fun environment where innovation thrives, mentoring is essential, and our journey is celebrated.
Delivering a legendary experience through our unrivaled service and empowering solutions.
Vested in our communities' success with leadership, resources and time.
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