Bank Card Manager National Bank is currently seeking candidates for a full-time Bank Card Manager. This position will manage and direct daily functions of the Bank Card Services department and team member performance to include, but not limited to: managing all operations related to debit and credit card services and card network activity. This position ensures efficient, effective and professional service to our customers.
Essential Duties And Responsibilities Include:
Develops, implements and maintains card services procedures for debit and credit card servicing needs
Coordinates and oversees debit, credit, and ATM card activities
Oversees card issuance and reissuance including instant issue services
Reviews and resolves special card related issues, concerns, requests, problems, and complaints received from customers
Manages vendor relationships for card processing
Administers online credit card and debit card processing system changes and develops and implements special projects such as new account acquisitions, card activation and usage, balance transfers, and changes to terms and conditions
Prepares reports for management and other departments regarding relevant issues
Develops policies and procedures for credit and debit card programs
Develops and implements risk management tools to identify or prevent card fraud
Provides monthly statistical reports related to card management performance
Monitors and maintains fraud control programs and procedures
Analyzes card fraud loss data to identify trends and develops strategies to proactively minimize future exposures and losses
National Bank offers full-time employees a benefits package that includes health, dental, life and long term disability insurance and excellent retirement plans. EOE M/F/disability/veteran
Relevant experience is preferred.
About The National Bank of Blacksburg
National Bankshares, Inc., headquartered in Blacksburg, Virginia, is the parent company of The National Bank of Blacksburg, which does business as National Bank, and of National Bankshares Financial Services, Inc. National Bank is a community bank operating from 25 full service offices and one loan production office located throughout Southwest Virginia. National Bankshares Financial Services, Inc. is an investment and insurance subsidiary in the same trade area. The Company’s stock is traded on the NASDAQ Capital Market under the symbol “NKSH.”
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