• Lead and assist in departmental projects as assigned.
• Develop best practices for department.
• Maintain relationships with industry credit groups.
• Responsible for collection of all past due balances on assigned customer accounts, initiating appropriate contact via phone, e-mail, vendor portal and occasionally by mail as needed.
• Identify and research disputed items preventing or delaying payment, working with customer service, AR and sales as needed to reconcile accounts and to reduce overall delinquency. Apply basic accounting principles.
• Monitor and reconcile accounts comprised of large multi-store retailers, coordinating with AR, finance and sales to ensure appropriate credits are issued, chargebacks are reconciled quickly, payments applied correctly, and short paid items resolved in a timely manner.
• Daily review of orders on credit hold for assigned accounts, acting as needed to resolve issues preventing shipment of orders, including working closely with sales representatives.
• Perform reconciliation and collection of warranty service center accounts, as assigned, coordinating with AR, AP and service department to help facilitate resolutions preventing timely payment of parts invoices.
• Complying with and enforcing company policies as required to reduce customer delinquency, maximize sales, and maintain positive customer business relationships. 
• Assist in review and updating of credit limits on assigned accounts within guidelines of credit and collection processes, policies and procedures, as needed, escalating to manager when appropriate.
• Processing of credit cards payments as necessary.
• Assist in maintaining departmental goals.

Competencies and Skills: 

Initiative

Reliability

Communication

Leadership

Organization

Position:

This position has a wide diversity of work situations and requires good organization skills and ability to manage multiple priorities. There is a moderate degree of complexity, as it requires use of NetSuite, customer accounts, payment terms, and a thorough understanding of basic accounting including debits and credits.

• In-depth collection experience in a manufacturing or business to business environment, negotiating for payment with delinquent or difficult customers while maintaining business relationships and on-going sales.
• Thorough understanding of Credit and Collections Principles and Laws.
• Intermediate to advanced MS Office (Word, Excel, and Outlook), with an emphasis on the ability to prepare and analyze data using Excel spreadsheets. Experience in Netsuite preferred.
• Responsible for collection of all past due balances on assigned customer accounts, initiating appropriate contact via phone, e-mail, vendor portal and occasionally by mail as needed, with appropriate follow up to ensure timely payment.
• Must have effective collection, negotiation and telephone skills to reduce customer delinquency while maintaining positive and respectful business relationships and encourage repeat business. 
• Must possess good listening skills and patience, in addition to a level of assertiveness and persistence with a focus on customer service and quality.
• Excellent verbal and written communication skills, ability to prioritize multiple key tasks. The position will support our dealer network and service centers in the review of orders or accounts on credit hold.
• Work closely with sales and service on collection of past dues and dispute resolution.
• Must be detail-oriented and possess strong time management skills.
• Proven ability to work in a fast-paced team environment and independently with minimal supervision.
• Involved in writing and implementing credit collection procedures and guidelines.
• Projects as assigned by management.

Supervisory Responsibility: 

None

Education and/or Experience: 

Experience in commercial Credit and Collections in a high volume business to business environment, preferably in manufacturing or distribution. Proven experience in account reconciliation, dispute resolution, credit analysis and collecting on all stages of delinquency.  Ability and desire to negotiate and communicate by phone with difficult customers who are unable or unwilling to pay. 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee works in a typical office environment with moderate noise levels. The workspace may be open, informal and communal in nature with the accompanying distractions of co-worker traffic and employee conversations. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit for long periods of time and occasionally lift and or move up to 25 pounds.
• Independent body mobility to access a standard office environment with shelves and drawers of varying heights.
• Vision sufficient to read a computer screen, 12 point and finer printed text, and handwritten documents.
• Manual dexterity to operate a computer keyboard on a daily basis.
• Speak and hear sufficiently to communicate clearly in person, over the telephone, and in small groups.
• Mental stamina for problem solving and dealing with stressful situations; prioritizing multiple tasks; interpret and apply oral/written instructions.
• No ongoing and consistent extraordinary physical effort or strain involved in this position.

LOUD Audio believes that each employee makes a significant contribution to the company success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the organization to just the work identified.  Duties, responsibilities and activities may change at any time with or without notice. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.