Responsible for directing and leading the overall mortgage loan process for the Bank. This includes overall direction and leadership of the marketing, sales, pricing, operations, fulfillment, execution, and compliance within residential mortgage lending.
Provides the strategic direction and leadership to ensure department and Bank goals are met.
The manager is also expected to be a producer, interviewing mortgage loan applicants to determine if basic lending criteria are met and assemble loan application packages. They will close loans in conformance with the institution’s procedures.
Leads, trains, and supervises the mortgage loan staff, vendors and strategic partners; designs and administers systems and procedures to ensure accurate and timely processing. Communicates with other bank department managers to promote efficient and correct work flow and cross sales.
Essential Duties and Responsibilities includes the following.
Direct and lead department to assure origination activities and volumes of secondary market and in-house Mortgage loans meet the strategic direction and targets of the Bank and are within compliant guidelines.
Work to develop and implement marketing programs/procedures to maximize mortgage loan production volume including secondary market and in-house products.
Participate in various committees as appointed, e.g. Compliance Committee, Loan Committee. (Specific committee membership to be determined.)
Spearhead the activities and concepts for internal and external referral sources/partners to meet production goals.
Generates and develops new business to meet specified production goals.
Maintains and nurtures existing client relationships.
Responds to all inquiries and requests in a timely and professional manner.
Understands and communicates information regarding company products, services, and policies and procedures to new and existing clients.
Cross-sell and cross-refer other Bank products and clients. Make joint sales calls with other Bank Associates.
Direct and lead the department to assure volumes are adequately managed to maintain appropriate quality and timeframe levels to meet customer and lender expectations as well as investor timeframes. Assure the processing and closing accuracy is maintained within acceptable levels. Assure controls, guidelines, documentation and procedures are in place and adhered to for mortgage operations.
Ensures that all required client paperwork is complete, accurate, and submitted on time.
Work closely with other loan production officers and bank department managers to promote communication, and to ensure quality service delivery throughout the bank, as well as with external customers. Attend periodic loan operations meetings to discuss improvements and resolve issues.
Develop and maintain work flows for all stages of origination, processing, underwriting, document preparation, closing, file documentation, and collateral management.
Maintain and demonstrate proficiency with loan software applications (FiServ, Mortgagebot, LaserPro, etc.). Work with system providers to utilize applications to fullest capacity, streamlining processes and procedures, ensuring accuracy and compliance. Analyze, prepare, and train for periodic updates to system software, and verify that enhancements are working correctly. Assist with system parameters and design to meet the needs of multiple departments. Manage user security access.
Assist with responses to loan reviews and supervise maintenance of the tracking required by the loan reviews. Assist in the preparation of responses for examiners, auditors, or internal audit and make corrections as necessary.
Train personnel to ensure bank policies and procedures are being followed. Ensure instructions, procedural manuals, and samples are provided to loan officers in the case of changes with documentation.
Stay abreast of compliance changes, certifications and regulations to assure the Department is compliant. Maintain knowledge of trends and developments in the local real estate market, as well as the changing rules and regulations pertaining to both private and government-insured mortgages.
Adheres to policy & procedure of Bank and Loan Administration and must comply with BSA/AML/OFAC regulations and guidelines.
Receive and research new regulations, policies and procedures and implement them.
Stay current on compliance regulations by attending seminars and reading available information.
Act as liaison to Internal or External Auditors & assist Compliance Officer for audit and compliance issues.
Adheres to all State and Federal Banking Regulations.
Perform other related work as required.
Directly supervises loan origination staff.. Assists with the overall direction, coordination, and evaluation of this unit. Assists with carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Assists with interviewing, hiring (as directed by the CCO and HR), and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.