Summary:

The Deposit Operations Specialist is responsible for a wide variety of bank-wide deposit functions. Requires in-depth knowledge of the core banking system and daily operational processes. Will work cross-functionally with operations and regional teams to seamlessly provide quality service with regard to internal and external customers. Provides friendly, quality customer service and treats customers with respect and dignity, either in person or on the phone.

Specific Job Functions:

• Performs daily new customer and new account documentation checkback as well as checkback on maintenance of accounts.
• Reviews, researches and notifies staff to make corrections to deposit accounts..
• Processes daily customer notices and checks.
• Assists customers with telephone banking, internet banking access, and Bill Pay issues.
• Completes research of transaction posting.May reconcile card settlement and card disputes general ledger accounts and input general ledger entries.
• Scans and/or check back into OnBase documents.
• Processes the Reg E disputes and gathers information for completing error resolution.
• Reviews and accurately processes garnishments, law enforcement requests, summons, subpoenas, SSI verification, child support requests
• Processes return mail
• Processes annual escheatment reporting to the State of Iowa
• Monitors debit card suspected fraud – Vantiv cases, lost or stolen debit cards, compromised debit card listing, debit card rules
• Processes Applepay and Android pay enrollments
• Processes debit card productions
• Responsible for communication with customers on unauthorized EFT’s and when necessary completes the written statement of unauthorized debit form.
• Reconciles bank ATM terminal settlement accounts
• Performs bank-wide daily tasks with manager or supervisor direction
• Processes deposit end of year tax form changes
• Reviews Reg D compliance reports and send communication to customers for changes to deposit account due to Reg. D violations
• Has access to confidential information relating to customers and accounts. Protects the privacy and confidentiality of customers and work.